At SajiloBazar, we are committed to providing high-quality support and maintenance services for both home and office appliances. Our dedicated service team is ready to assist you with any issues or repairs. Please review our support policy to understand the services we offer and how you can access them.

1. Home Appliances Support

For home appliances such as refrigerators, televisions, washing machines, and more, SajiloBazar provides in-home repair services to ensure that your appliances are maintained and fixed conveniently at your residence.

Services Provided:

• Repair and maintenance of refrigerators, TVs, washing machines, microwaves, and other home appliances.
• Qualified technicians will visit your home to assess and repair any issues.

Service Availability:

• Available in Butwal, Bhairahwa, Kapilvastu, and surrounding areas.
• Appointments can be scheduled by contacting our support team via [Insert Contact Information].

Service Process:

• Once a service request is made, a technician will contact you to schedule an appointment at your convenience.
• Our technicians will diagnose the issue and provide a service quote before proceeding with repairs.
• For warranty-covered products, repair services will be free of charge if the issue is covered by the warranty terms.

2. Office Appliances Support

For office appliances like computers, laptops, printers, and other IT equipment, SajiloBazar offers on-site support and maintenance services to ensure your business runs smoothly without interruptions.

Services Provided:

• On-site troubleshooting and repair of office equipment such as computers, laptops, printers, scanners, and networking devices.
• Preventive maintenance services to keep your office appliances functioning efficiently.

Service Availability:

• Available across Nepal for businesses, with priority support in Butwal, Bhairahwa, Kapilvastu, and surrounding regions.
• Emergency support can be arranged by contacting our support team directly.

Service Process:

• You can schedule an on-site support visit by reaching out to our support team.
• Our technicians will arrive at your location and conduct a thorough check-up, offering repair services or recommending replacement parts if necessary.
• We also offer Annual Maintenance Contracts (AMC) for businesses to ensure ongoing support and regular check-ups.

3. General Support Policies

Response Time:

• We aim to respond to all support requests within 24 hours of receiving the request. However, response times may vary depending on your location and the nature of the issue.

Warranty Coverage:

• For products under warranty, repairs are covered if the issue is deemed to be a manufacturing defect or a part failure under normal usage. Physical damage or misuse may not be covered.
• For non-warranty products, our team will provide a cost estimate before proceeding with repairs.

Spare Parts:

• In cases where spare parts are required for repair, we will notify you of the expected delivery time and costs. Only genuine or certified parts will be used for replacements.

Payment:

• After the completion of repair services, payment can be made via cash, card, or online payment options. For AMC clients, services will be included as part of the contract.

4. How to Contact Us for Support

If you need assistance with any of your home or office appliances, you can reach our support team using the following details:

Z1 Technology & Trade Pvt.Ltd 

SajiloBazar 
Siddharthanagar-12, Bhairahwa, Lumbini, Nepal
Email: support@sajilobazar.com , zenithbhw@gmail.com
Phone:  071-590132, 9857050123

For urgent support or to schedule a service appointment, please call our support hotline at [071590132, 9857050132, 9857050300, 9815483410].